Privacy Policy

1. Introduction

This policy sets out how X1 Developments (‘us’, ‘we’) collects and uses data that is submitted when you use our website.
X1 Developments is committed to ensuring that your privacy is protected and any information you provide when using our website will only be used in the ways outlined in this privacy policy.

2. Why we collect your data

We only collect personal data that is submitted with a user’s consent through one of our online forms.

We do not collect sensitive data such as information on health, race, sexual orientation, religion or political beliefs. The information we collect will be limited to that required for the function that we collect the data for and that helps us to serve you as a user.

We also collect anonymised data on your navigation and interactions on out site for the purposes of tracking usage and performance information about our website. This data is used by use to improve our website, and it does not identify you as an individual.

3. How we collect your data

3.1 Cookies and analytics

Our website makes use of Google Analytics to track and monitor how visitors use our site. As a user navigates between web pages, Google Analytics records information about the page a user has seen, for example the URL of the page.
We have enabled IP anonymisation and have disabled User ID tracking, to ensure no personally identifiable data is included in these cookies.

If you accept additional cookies, then some of your browsing behaviour will be tracked for the purposes of serving personalised ads through Googles service.

If you accept cookies for the Live Chat feature, then this will add additional cookies required for this feature. LiveChatInc’s <a href=”https://www.livechatinc.com/privacy-policy/” target=”_blank”>privacy policy</a> can give more information on these cookies.

Most internet browsers will give you the option of disabling all cookies but this can have a negative impact on your browsing experience.  It will also limit our ability to track user behaviour and make future improvements to our site.

Please refer to support pages for your particular browser for more details. To opt out of Google Analytics, you may use this tool provided by Google.

3.2 Newsletters
Our newsletter sign up form collects your email address, and is stored locally on our website database before being added to our Create and Send mailing list. We gather statistics around email opening and click rates to help us monitor and improve our newsletter.

3.3 Enquiry Form

If you submit an enquiry for one of our developments, we will collect additional information such as your name and email address so that a member of our sales team or partners can follow up with your enquiry. This form also records your IP address and any referral links that you have followed to arrive at our website.

4. How we use your data

For newsletter subscriptions, your email address will be added to our Create and Send mailing list and will be used for this purpose only.

Enquiries are passed on to a member of our sales team or relevant partner, to ensure you receive a valuable follow up. The additional data we collect in this form is to track the performance of our various ad campaigns and to help understand our audience reach.

Data and transcripts of Live Chat conversations may also be collected. This is to help us to continue to deliver the best service that we can and is as much about tracking the performance of our sales team as it is about visitor behaviour.

5. Who is responsible for your personal data

Google Analytics data is stored and processed by Google. X1 Developments control the data that is transferred to Google for processing. We have ensured that any data transferred to Google is not personally identifiable. View Google’s Analytics privacy policy here.

Email addresses submitted through the newsletter subscription are controlled by X1 Developments. We store this information on our website database before transferring it to our Create and Send mailing list which is processed through Campaign Monitor. View their privacy policy here.

Live Chat Inc store transcripts and records of live chat conversations.

6. Your data rights

The following statements refer to any personal data that we have collected, either on the website, in our mailing list manager of through the Live Chat Plugin.

6.1 Right to access

You may contact us at any time to request a copy of the personal data we have on record. This should be done by emailing us at info@x1developments.com. There is no charge for this service.

6.2 Right to update

You may contact us to update the personal information we hold if it is no longer correct by emailing info@x1developments.com.

6.3 Right to data portability and access

You may request a copy of any personal data we store so that you may confirm its accuracy or reuse the data for your own purposes, as well as to enquire how your data is being processed. Please contact us at info@x1developments.com to make your request.

6.4 Right to opt-out or restrict processing

All direct marketing communications will be done through email, and will only be sent to those user who have given their consent for us to do so. All email newsletters will contain an unsubscribe link, which you may use to opt-out of any further marketing communications.

You may also request that we restrict processing of your data. This means we are able to continue to store your data, but can no longer make use of it. You may make this request verbally or by emailing us at info@x1developments.com.

6.5 Right to erasure

You have the right to request we delete all personal data from our systems at any time. In some circumstances, outlined by the GDPR we can refuse this request. In all other cases we will ensure your data is removed within one month. You may make this request verbally or by emailing us at info@x1developments.com.

6.6 Right to be informed

If there is ever a security breach of our data storage systems, we will inform all users of the level of risk that their personal data has been obtained.

Your use of our website constitutes your acceptance to our privacy policy.  X1 Developments regularly reviews its policy to ensure they continue to meet current legislative requirements and the needs of our business.

We welcome any questions or comments in relation to this privacy policy, and advise you to send any such communication to info@x1developments.com

We would like to enable certain cookies so that we can chat to you via Live Chat, as well as to collect more detailed information about how you use our site. You may choose to opt in or out of these cookies below, and may read more about both these cookies, and the other cookies that are used here.